> ## Documentation Index
> Fetch the complete documentation index at: https://perfgrid.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get a ticket

> The ticket with its conversation. Needs `support.view`.



## OpenAPI

````yaml /api-reference/console/openapi.json get /tickets/{ticket}
openapi: 3.1.2
info:
  title: PerfGrid API
  version: 1.0.0
  description: >-
    The PerfGrid customer API. A member creates a token for one billing account
    under *API tokens* in the panel; it can do what both the token's permissions
    and the member's own permissions allow, the same as the panel.


    Send it as `Authorization: Bearer pgapi_...`. Each token may make 120
    requests a minute, of which 30 change something; a `429` response says when
    to try again (`Retry-After`). Ids are the ULIDs the API returns; amounts are
    decimal strings next to their currency; lists are newest first and paged
    with `cursor` (`meta.next_cursor`). Messages are in English, or Danish with
    `Accept-Language: da`.


    The same tokens work with the MCP server at `/mcp` for AI assistants.
servers:
  - url: https://console.perfgrid.com/api/v1
security:
  - http: []
tags:
  - name: Account
  - name: Invoices
  - name: Services
  - name: Domains
  - name: Support
paths:
  /tickets/{ticket}:
    get:
      tags:
        - Support
      summary: Get a ticket
      description: The ticket with its conversation. Needs `support.view`.
      operationId: v1.tickets.show
      parameters:
        - name: ticket
          in: path
          required: true
          schema:
            type: string
      responses:
        '200':
          description: ''
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      messages:
                        type: array
                        items: {}
                    required:
                      - messages
                    additionalProperties: {}
                required:
                  - data
        '503':
          description: An error
          content:
            application/json:
              schema:
                type: object
                properties:
                  message:
                    type: string
                    description: Error overview.
                    examples:
                      - >-
                        The ticket could not be read right now. Please try again
                        in a few minutes.
                required:
                  - message
components:
  securitySchemes:
    http:
      type: http
      description: >-
        An API token from *API tokens* in the console, sent as `Authorization:
        Bearer pgapi_...`. It works for one billing account, and its permissions
        decide which endpoints it may call.
      scheme: bearer

````

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