> ## Documentation Index
> Fetch the complete documentation index at: https://perfgrid.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices

> Find, pay and download your proforma invoices, VAT invoices, credit notes and statements in the console.

Every order, renewal and change starts as a **proforma invoice** (a request for payment, such as `P-2026-000123`). Once it is paid in full, it becomes a numbered **VAT invoice** (such as `2026-00042`), which we email to you. See [Why do you issue proforma invoices?](https://perfgrid.com/docs/general/general/why-do-you-issue-proforma-invoices.md)

You need the **View invoices** permission to see invoices, and **Pay invoices** to pay them.

## Find an invoice

Click **Invoices** in the sidebar. The tabs filter the list: **All**, **Unpaid**, **Paid** and **Cancelled**.

![The Invoices list with two unpaid proformas and four paid VAT invoices, one of them credited](https://mintcdn.com/perfgrid/sWFJqnIUuIEWyOeE/images/console/billing/invoices-list.png?fit=max\&auto=format\&n=sWFJqnIUuIEWyOeE\&q=85\&s=e2e36c9fd52bf7dc2448746cdfca531d)

* Click an invoice's number for a summary, then **Open invoice** for its page.
* Click the download icon on a row for the PDF.

## Pay an invoice

**1. Open the invoice**

Click **Pay** on the invoice's row.

**2. Use your credit (optional)**

If you have account credit, click **Use credit** under **Use your credit**. See [Account credit](https://perfgrid.com/docs/console/billing/credit.md).

**3. Choose how to pay**

Pay with a saved card, **Pay with another card** (**Pay by card** if you have none saved), or **Pay with iDEAL** for invoices in euros. Finish on our payment provider's page.

![An unpaid proforma with the amount due, the Use your credit box and the online pay buttons](https://mintcdn.com/perfgrid/sWFJqnIUuIEWyOeE/images/console/billing/invoices-pay.png?fit=max\&auto=format\&n=sWFJqnIUuIEWyOeE\&q=85\&s=2dc4b5c9ca352dbd1f406f12efba86c1)

To pay by bank transfer, use the bank details under **Pay by bank transfer** on the proforma's page, with its **Payment reference**. We record transfers by hand, so the invoice shows as paid once we have matched your payment.

> [!NOTE]
>
> A saved card only pays invoices in its own currency. An online payment always pays the whole amount due.

## When you get your VAT invoice

* **Invoices in euros**: as soon as the payment has gone through.
* **Invoices in DKK, USD or GBP**: once the European Central Bank has published the day's exchange rate, usually by 16:00 UTC.
* **EU businesses without VAT (reverse charge)**: once the EU VAT register (VIES) has confirmed your VAT number.

## Credit notes

A credit note corrects a paid VAT invoice, for example when we refund part of it. The invoice then shows **Credited**, and its page links to the credit note under **Credit notes**. The credit note's **Refund** box says where the money went. To ask for one, [open a support ticket](https://perfgrid.com/docs/console/support/support-tickets.md).

![A credit note page with its Refund box, the invoice it corrects and the amounts](https://mintcdn.com/perfgrid/sWFJqnIUuIEWyOeE/images/console/billing/invoices-credit-note.png?fit=max\&auto=format\&n=sWFJqnIUuIEWyOeE\&q=85\&s=2ada57269f1b3f3f7bfbbe1772374380)

## Statements and exports

At the top of the **Invoices** page:

* **Statement**: click it and choose a year for a PDF with your invoices, payments, credit notes and refunds, and a running balance.
* **Export CSV**: a file with every proforma and invoice.

Neither includes invoices from our old customer panel.

## Earlier invoices from our old customer panel

If your billing account came from our old customer panel (billing.perfgrid.com), the **Earlier invoices** tab lists its invoices with the numbers you saw there, such as `P15665`. Unpaid ones were replaced by a new proforma that says, for example, "Replaces invoice P15665 from our old customer panel."

## If an invoice isn't paid

* For renewals and invoices we create for you, we email a reminder 3 days before the due date (unless auto-pay will charge it), and 1, 7 and 14 days after it.
* An unpaid order or service change is cancelled after 14 days.

> [!WARNING]
>
> Services on an unpaid renewal can be suspended from 2 business days after the due date. Paying the invoice lifts the suspension. If you need more time, contact support before the due date.

## Related articles

* [Payment methods and auto-pay](https://perfgrid.com/docs/console/billing/payment-methods.md)
* [Account credit](https://perfgrid.com/docs/console/billing/credit.md)
* [Billing details](https://perfgrid.com/docs/console/billing/billing-details.md)
* [Why do you issue proforma invoices?](https://perfgrid.com/docs/general/general/why-do-you-issue-proforma-invoices.md)


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