> ## Documentation Index
> Fetch the complete documentation index at: https://perfgrid.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Password and sessions

> Change or reset your console password, change your email address, log out other devices and check your security log.

Change your password or email address, log out devices you don't use, and check what happened to your login.

## Change your password

**1. Open Password and 2FA**

In the sidebar, open **Security** > **Password and 2FA** and confirm your password.

**2. Enter the passwords**

Under **Update password**, enter your **Current password**, a **New password** that meets the rules, and the new one again under **Confirm password**. Click **Save**.

![Update password form with the password rules under New password](https://mintcdn.com/perfgrid/sWFJqnIUuIEWyOeE/images/console/security/password-and-sessions-password.png?fit=max\&auto=format\&n=sWFJqnIUuIEWyOeE\&q=85\&s=ea72691fd876ee36f5287d4fcb59f364)

Your other sessions are logged out; the browser you're using stays logged in.

## Reset a forgotten password

**1. Ask for a link**

On the [login page](https://console.perfgrid.com/login), click **Forgot your password?**, enter your **Email address** and click **Email password reset link**.

**2. Choose a new password**

Open the link in the email within 60 minutes, enter your new password and click **Reset password**.

A reset logs out every session, on every device. You still enter your [two-factor code](https://perfgrid.com/docs/console/security/two-factor-authentication.md) when you log in.

## Change your email address

On your **Profile**, change **Email** and click **Save**. If the console asks, enter your password and click **Confirm and save**, then open the link we email to the new address.

> [!WARNING]
>
> We also email your old address, with an **Undo the change** button that works for 7 days. Didn't change it yourself? Click it: the login gets its old address back, every session is logged out and you choose a new password.

Invoices don't go to your login's address but to the billing account's **Billing email**. See [Billing details](https://perfgrid.com/docs/console/billing/billing-details.md).

## Sessions

Open **Security** > **Sessions** to see where you are logged in. Click **Log out** on a row, or **Log out all other sessions**.

![Sessions list with This device, two other sessions with Log out, and Log out all other sessions](https://mintcdn.com/perfgrid/rir3QY8n0k7qdkOi/images/console/security/password-and-sessions-sessions.png?fit=max\&auto=format\&n=rir3QY8n0k7qdkOi\&q=85\&s=8745a84c702c77399b4a0b93f35553ee)

When you log in from a browser we haven't seen before, we email you a **New login to your PerfGrid account** message. If it wasn't you, log out that session and change your password.

## Security log

**Security** > **Security log** lists logins, failed attempts, changes to your login, and when PerfGrid Support logged in as you to help. Times are in UTC.

![Security log with logins, a failed login attempt, a passkey added, the authenticator app turned on and a password change](https://mintcdn.com/perfgrid/rir3QY8n0k7qdkOi/images/console/security/password-and-sessions-security-log.png?fit=max\&auto=format\&n=rir3QY8n0k7qdkOi\&q=85\&s=9397734230f1ef77bbe6e2f31c90e582)

## Your support PIN

Support may ask for your **Support PIN** to confirm it's you. It's on your **Profile** and in the menu under your name. **Generate a new PIN** replaces it.

## Related articles

* [Two-factor authentication](https://perfgrid.com/docs/console/security/two-factor-authentication.md)
* [Passkeys](https://perfgrid.com/docs/console/security/passkeys.md)
* [Support tickets](https://perfgrid.com/docs/console/support/support-tickets.md)


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