Open a ticket
curl --request POST \
--url https://console.perfgrid.com/api/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: multipart/form-data' \
--form department=123 \
--form priority=123 \
--form 'subject=<string>' \
--form 'message=<string>' \
--form 'service_id=<string>' \
--form 'domain_id=<string>' \
--form 'attachments=<string>'import requests
url = "https://console.perfgrid.com/api/v1/tickets"
payload = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "multipart/form-data"
}
response = requests.post(url, data=payload, headers=headers)
print(response.text)const form = new FormData();
form.append('department', '123');
form.append('priority', '123');
form.append('subject', '<string>');
form.append('message', '<string>');
form.append('service_id', '<string>');
form.append('domain_id', '<string>');
form.append('attachments', '<string>');
const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
options.body = form;
fetch('https://console.perfgrid.com/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://console.perfgrid.com/api/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: multipart/form-data"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://console.perfgrid.com/api/v1/tickets"
payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://console.perfgrid.com/api/v1/tickets")
.header("Authorization", "Bearer <token>")
.body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
.asString();require 'uri'
require 'net/http'
url = URI("https://console.perfgrid.com/api/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
response = http.request(request)
puts response.read_body{
"data": [
"<unknown>"
]
}{
"message": "<string>",
"errors": {}
}Support
Open a ticket
Opens a ticket in a department and with a priority from
GET /support/options, optionally about a service (service_id) or a
domain (domain_id). The message is plain text. Files go as
multipart attachments[]: at most 5, of 10 MB each and 25 MB
together. Needs support.view and support.create.
POST
/
tickets
Open a ticket
curl --request POST \
--url https://console.perfgrid.com/api/v1/tickets \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: multipart/form-data' \
--form department=123 \
--form priority=123 \
--form 'subject=<string>' \
--form 'message=<string>' \
--form 'service_id=<string>' \
--form 'domain_id=<string>' \
--form 'attachments=<string>'import requests
url = "https://console.perfgrid.com/api/v1/tickets"
payload = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "multipart/form-data"
}
response = requests.post(url, data=payload, headers=headers)
print(response.text)const form = new FormData();
form.append('department', '123');
form.append('priority', '123');
form.append('subject', '<string>');
form.append('message', '<string>');
form.append('service_id', '<string>');
form.append('domain_id', '<string>');
form.append('attachments', '<string>');
const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
options.body = form;
fetch('https://console.perfgrid.com/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://console.perfgrid.com/api/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: multipart/form-data"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://console.perfgrid.com/api/v1/tickets"
payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://console.perfgrid.com/api/v1/tickets")
.header("Authorization", "Bearer <token>")
.body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--")
.asString();require 'uri'
require 'net/http'
url = URI("https://console.perfgrid.com/api/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\n123\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"domain_id\"\r\n\r\n<string>\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\n<string>\r\n-----011000010111000001101001--"
response = http.request(request)
puts response.read_body{
"data": [
"<unknown>"
]
}{
"message": "<string>",
"errors": {}
}Authorizations
An API token from API tokens in the console, sent as Authorization: Bearer pgapi_.... It works for one billing account, and its permissions decide which endpoints it may call.
Body
multipart/form-data
Maximum string length:
200Plain text.
Maximum string length:
100000Required string length:
26Required string length:
26Maximum array length:
5Maximum file size: 10240 kilobytes.