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If you use Microsoft 365, Google Workspace, or another external provider for a domain’s mail, set that domain’s mail routing to External Routing. Otherwise the server may handle mail locally and messages will not reach your provider.

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Configure external mail routing

1

Log in

Log in to your hosting panel at hosting-panel.net.
2

Open Domains

Go to Domains.
3

Open the domain menu

Click the dropdown for the domain you want to configure.Domain menu with Mail Routing
4

Open Mail Routing

Select Mail Routing.
5

Choose External Routing

On the Mail Routing page, set Mail Routing to External Routing.Mail Routing set to External Routing
6

Save

Click Save Changes.

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Why use external routing?

You typically need this so that:
  • Plugins and tools (such as SMTP plugins) send mail through your external provider.
  • Mail for your domain is delivered to your provider instead of local mailboxes on the server.
This reduces delivery issues and keeps your external email setup working as intended.
Last modified on April 6, 2026