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To send mail through another provider (Google Workspace, Microsoft 365, Amazon SES, SendGrid, and similar), you often need an extra include in your SPF record. You can manage that in cPanel.
1

Open Email Deliverability

In cPanel, go to Email Deliverability.
2

Choose the domain

Click Manage next to the domain you want to edit.
3

Customize SPF

Wait for the current records to load, then under SPF click Customize.
4

Add the include

After the records load again, under Additional Settings, choose Add a new “+include” item and enter the host you were given (for example _spf.google.com).Click Install a customized SPF record to save.
Last modified on April 6, 2026