Open, read and reply to support tickets in the console, or write to us through the contact form without logging in.
Click Support in the console sidebar to see every support ticket of your billing account, whoever opened it. Tickets you send us by email show up there too.To read tickets you need the View support tickets permission. To open, reply to or close them you also need Open support tickets.
Awaiting your reply, on the list and on the ticket, means we answered and are waiting for you. The number next to Support in the sidebar counts these tickets.
Choose the Department and Priority, and under About the service or domain it concerns. Enter a Subject and your Message.
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Add files if you need to
Under Files, add up to 5 images, PDFs, text, log or zip files, 10 MB each and 25 MB together.
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Send it
Click Open the ticket. Our answer shows up on the ticket and by email.
The form shows your support PIN. We may ask for it to confirm who you are. You also find it under Support PIN in the menu that opens when you click your name at the bottom of the sidebar.
Click the ticket in the list. Our messages carry a PerfGrid badge. Write your answer under Reply and click Send reply.
When your question is answered, click Close ticket. Replying to a closed ticket opens it again.The person who opened a ticket gets our emails about it. Other members can get a copy by choosing Support tickets on the Notifications page.
If you don’t have a login, use the contact form at https://console.perfgrid.com/contact. Enter your Name, Email address, Subject and Message, and click Send message. A short automatic check that you are not a robot runs while you fill it in. We reply by email.
If you are logged in and can open tickets, the contact form takes you to Open a ticket instead, so the ticket lands on your billing account.
If the support pages say tickets are not available right now, email support@perfgrid.com and we will help you.
