Skip to main content
You cancel a service on its page, at the end of the period you have paid for or straight away. You need the Manage services permission, and the service must be Active. To cancel a service that is suspended or still being set up, open a support ticket: its page links to it. To remove an addon, see Remove an addon.

​
Before you cancel

  • Point your domains elsewhere. Domains that use the service’s nameservers lose their DNS when it ends. See Manage a domain.
  • Keep a copy of your data: website files, databases and email.
  • Withdraw any change that waits on the service. See Withdraw a change.

​
Cancel a service

1

Open the service

Click Services in the sidebar and open the service.
2

Click Cancel the service

It is under the service’s details.
3

Choose when

Under When, choose:
  • At the end of the paid period: it runs until the last day you have paid for and is not billed again.
  • Immediately: we end it once we have checked your request. Unused time is not refunded.
Cancel the service panel with the When options At the end of the paid period and Immediately
4

Cancel it

Tell us why under Why are you cancelling? if you like, and click Cancel the service.
We email you to confirm, or for Immediately, once we have confirmed or declined the request. The service’s addons end with it. A service with a Minimum term can’t be cancelled immediately while that term or its notice runs. It runs at least until they are over, and the cancel panel shows the last day. After that, you can cancel it immediately like any other service.
With auto-pay on, we charge your card 7 days before the due date, and the cancel panel shows the date. Cancel before then: once that period is paid, the service runs to its end.

​
Withdraw a cancellation

A cancelled service shows a box on its page. Click Withdraw the cancellation to keep it. The service and its addons renew as before.
A cancelled service with the date it runs until and Withdraw the cancellation
You can withdraw until the service ends, or until we have handled a request to end it immediately.

​
What happens when a service ends

On its end date the service is suspended, and you can’t log in to its control panel any more. 14 days later it is removed for good and moves to the Ended tab on the services list. If you change your mind in those 14 days, contact support.
Last modified on October 31, 2026