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FTP accounts let someone upload and download files for a domain without using the main SSH user. Extra accounts use FTP or FTPS on port 21, in Passive FTP mode. SFTP is only for the main account user (the username under Account Information on the dashboard, for example c1234567) on port 831. FTP accounts cannot connect over SFTP/SSH. See How do I connect over SSH on Grid Hosting?. There is no per-account FTP quota. Uploads count against the hosting account disk quota.

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Add an FTP account

1

Log in

Log in to your hosting panel at hosting-panel.net.
2

Open FTP Accounts

Go to Tools → FTP Accounts.Each row shows Username, Domain, and Root. The FTP Configuration box lists FTP Server, Port (21), and Mode (Passive FTP).
FTP Accounts overview with username, domain, root path, Add FTP Account, and FTP Configuration box
3

Add FTP Account

Click Add FTP Account.
4

Create the account

Set Username (local part plus the domain). The account is bound to that domain. Path is filled for you as /home/c1234567/domains/example.com for the selected domain.Set a Password, or click Generate. Then click Create FTP Account.
Create FTP Account form with username@domain, path, password generate, and Create FTP Account
In your FTP client, use the FTP Server and port 21 from FTP Configuration, the full username (including the domain), and the password you set. When you delete a domain, subdomain, or alias, FTP accounts attached to it are removed as well.
For a one-off edit in the browser, use File Manager instead of creating an FTP account.
Last modified on September 15, 2026